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2 Customer Service Managers INGEVULD - Harelbeke

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VYNCKE is a dynamic, highly technological family owned company which, since its start in 1912, has grown to a global player in the sector of clean energy technology: the development and the construction of customized waste to energy installations. Worldwide there are over 310 Vynckeneers, as they call their employees, active in Brazil, Northern-America, Belgium, Germany, Czech Republic, India, China, Thailand and Malaysia.Are you a real team player, do you like to take responsibility and are you have an international mindset? Then you could be one of the new Vynckeneers.Currently Agyss is looking exclusively to reinforce VYNCKE's customer service team in Harelbeke.


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Over de functie

  • The customer service manager is the customer's contact point once the warranty period of the VYNCKE installation has expired. Your goal is to realize a customer's satisfaction by means of effective and efficient services during the lifetime of the VYNCKE solutions: spare parts supply, operational assistance at distance and onsite service interventions. You are coordinating all activities for the customers assigned to your portfolio.
  • Your key tasks areas are:
  1. Account Management: your customers are mainly located in France and the Netherlands. You are responsible for the entire order flow from quotation to invoice and payment; in cooperation with administrative supporting services. You are alert for commercial leads.
  2. Coordinating the execution of the maintenance service contracts: you organize the inspection, preventive maintenance and repair work. You can rely on customer service engineers and mechanics from VYNCKE or you work together with subcontractors.
  3. You deal with complaints or technical problems and make sure these are handled correctly.You can rely on an internal team of technical specialists and a help desk function.
  4. Spare parts handling: you are involved in the ordering and delivery of spare parts. As a customer service manager, you focus on bigger accounts, using your own relevant technical know-how as well as your commercial talent. You will frequently stay for a short period- abroad.Your customer visits will vary from commercial, coordinating to technical. You will have various daily contacts with your customers and colleagues. Further you will coordinate the executives on-site as well as your subcontractors.You will report to Customer Services located in Harelbeke.

Functie eisen

  • You have obtained a degree in engineering or equivalent by experience. You have a good technical insight and are interested in the VYNCKE concepts and solutions.
  • You work customer oriented: you have the sense of responsibility to manage your projects until completion and you provide the customer an effective solution or an appropriate answer.
  • You have a strong organizational and active personality, this virtue you combine with common sense and creativity.
  • Your commercial feeling will lead to good customer relations and high customer satisfaction.You can detect commercial opportunities.
  • Depending on your working experience we will provide a technical training period in the field.You are able to travel for short periods up to 15% of your time.
  • You are willingly to accomplish your administrative duties.
  • You can express yourself fluently in Dutch, English and French. Other European languages like Portuguese or Spanish have a strong surplus value.


  • VYNCKE represents a strong corporate culture based on a strong sense of joy and valuable tasks.
  • As a new member of the family Vynckeneers, you get opportunities for further development and tackling challenges.
  • You receive a competitive salary in proportion with your expertise and experience. Additionally, you can enjoy extra-legal benefits.

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