Customer Service Manager - Harelbeke

Over de functie

The Customer Service Manager is the customer’s contact point once the VYNCKE installation is in operation. Your goal is to realize a customer’s satisfaction by means of effective and efficient services during the lifetime of the VYNCKE solutions: Spare parts, Maintenance Contracts, project upgrade, operational assistance at distance and onsite service interventions. You are coordinating all activities for the customers assigned to your portfolio.

Your key tasks areas are:

• Account Management: your customers are mainly located in Europe. You create, negotiate and sell VYNCKE solutions for the maintenance and improvement of the installation and are responsible for the budget control, forecast and follow up activities. In cooperation with administrative support you manage the entire order flow from quotation to invoice and payment.
• Coordinating the execution of the maintenance & service contracts: you organize the inspection, preventive maintenance and repair work. You can rely on customer service engineers and mechanics from VYNCKE or you liaise with subcontractors. You deal with complaints or technical problems and assure these are handled correctly. You can count on an internal team of technical experts, a help desk and a hotline for expertise and assistance to deliver the best customer value. Spare parts handling: you are involved in the ordering and delivery of spare parts.
• As Customer Service Manager, you focus on various accounts, using your own relevant technical know-how as well as your commercial talent. You frequently stay – for a short period – abroad and your customer visits will vary from commercial to coordinating and technical.
• You have various daily contacts with your customers and colleagues and coordinate the executives on-site as well as your subcontractors. You report to the Regional Manager Customer Services located in Harelbeke.

Functie eisen

• You have obtained a master degree in engineering or equivalent by experience. You have a good technical insight and are interested in the VYNCKE concepts & solutions.
• You have a first commercial experience in customer service, account management or (after sales) and have a nose for commercial opportunities; value long-term customer relations and have a high sense of responsibility.
• You combine strong organizational skills with common sense and creativity. You can juggle multiple priorities and customers.
• You are a team player, who likes to work closely with technical experts, hotline and a helpdesk.
• You are willing to travel for short periods up to 15% of your time.
• You can express yourself fluently in English & Dutch. French or Spanish have a strong surplus.